The presence of the website on
the Internet and very importantly the site is fully functional all the times.
It is expected of the Government websites to deliver information and services
on a 24X7 basis. Hence, all efforts should be made to minimize the downtime of
the website as far as possible.
It is therefore necessary that a
proper Contingency Plan to be prepared in handle any eventualities and restore
the site in the shortest possible time. The possible contingencies include:
Defacement of the website: All possible
security measures must be taken for the website to prevent any possible
defacement/hacking by unscrupulous elements. However, if despite the security
measures in place, such an eventuality occurs, there must be a proper contingency
plan, which should immediately come into force. If it has been established
beyond doubt that the website has been defaced, the site must be immediately
blocked. The contingency plan must clearly indicate as to who is the person
authorised to decide on the further course of action in such eventualities. The
complete contact details of this authorised person must be available at all
times with the web management team. Efforts should be made to restore the original
site in the shortest possible time. At the same time, regular security reviews
and checks should be conducted in order to plug any loopholes in the security.
Data Corruption: A proper mechanism has
to be worked out by the concerned in consultation with their web hosting
service provider to ensure that appropriate and regular back-ups of the website
data are being taken. These enable a fast recovery and uninterrupted availability
of the information to the citizens in view of any data corruption.
Hardware/Software Crash: Though such an
occurrence is a rarely, still in case the server on which the website is being
hosted crashes due to some unforeseen reason, the web hosting service provider must
have enough redundant infrastructure available to restore the website at the earliest.
Natural Disasters: There could be
circumstances whereby due to some natural calamity, the entire data center
where the website is being hosted gets destroyed or ceases to exist. A well
planned contingency mechanism has to be in place for such eventualities whereby
is should be ensured that the Hosting Service Provider has a ‘Disaster Recover
Centre (DRC)’ set up at a geographically remote location and the website is
switched over to the DRC with minimum delay and restored on the Net.
Apart from the above, in the
event of any National Crisis or unforeseen calamity, Government websites are
looked upon as a reliable and fast source of information to the public. A well
defined contingency plan for all such eventualities must be in place so that
the emergency information/contact help-lines could be displayed on the website
without any delay. For this, the concerned person in the department responsible
for publishing such emergency information must be identified and the complete
contact details should be available at all times.